Jira Service Management

Service desks for all teams

Imagine a help-desk, but online

Enable development, IT operations, and business teams to collaborate quickly. Respond to changes and deliver outstanding service to customers and employees. 

Tailor Jira Service Management to your unique needs. Give any team, from IT to HR to legal, the ability to quickly set up and continuously customize a service desk at scale. Deliver great service experiences - without the complexity of traditional ITSM solutions.

service desk

Why use Jira Service Management?

Making the work visible

Track work across your enterprise through an open, collaborative platform. Link issues in Jira and ingest data from other software development tools so your IT support and operations teams have richer contextual information to respond to requests, incidents, and changes.

Linking Development and Operations

Achieve greater customer value while managing risk. Accelerate key development efforts, eliminate hassle, and deploy changes effortlessly - with a complete audit trail for every change.

Jira Service Management: Features that impress

Jira Service Management is packed with powerful features designed to increase your IT service management efficiency and enable smooth communication between your teams. From automating recurring tasks to comprehensive integrations, JSM provides the tools you need to deliver excellent services.

01
Intuitives Service-Desk-Portal

Provide your customers with a user-friendly portal where they can easily submit requests and track the status of their incidents or requests in real time.

02
Powerful automation

Minimize manual tasks with automation rules that cover simple to complex workflows. From ticket assignment to escalation, you can seamlessly design processes to respond to requests faster.

03
Comprehensive incident management

Respond efficiently to incidents, reduce downtime and keep your business running. With Jira Service Management, you can quickly identify, investigate and resolve incidents.

04
SLA management

Set and monitor service level agreements (SLAs) to ensure your team meets or exceeds customer expectations. Visualize SLA targets and performance directly on your dashboard.

05
Advanced integrations

Benefit from effortless integration with the Atlassian product family and other key software tools to ensure seamless collaboration and data consistency. Connect Jira Service Management with Confluence to build a knowledge base or integrate it with Jira Software to improve collaboration between development and IT operations.

Your work bundled in one place

Track work across your enterprise through an open, collaborative platform. Link issues in Jira and ingest data from other software development tools so your IT support and operations teams have richer contextual information to respond to requests, incidents, and changes.

unified-view

 

Our solutions

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ITSM Packages

Do you want to present your services for customers and employees in a user-friendly and efficient manner on a portal? With our fixed-price offer, you get a ready-to-use service desk.

Our packages

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Jira Service Management Trainings

Become an expert through our training programs. We meet you and your team exactly at your JSM knowledge level and teach you everything you need to know.

Zu den Schulungen

Are you interested in ordering Jira Service Management or other Atlassian licences?

We offer the perfect, cost-effective alternative to buying directly from Atlassian. We are happy to advise you free of charge and without obligation on your licence purchase and management. We look forward to having a conversation with you!

 

 

Alex (1)

Alexander Post

Principal Solutions Advocate

 

We would be happy to advise you free of charge and without obligation. Get in touch with our experts and we'll see what we can do.