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How to use SLAs in Jira?

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How to use SLAs in Jira?
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Your Jira admin or project admin can set SLAs in Project settings > SLAs. When you set an SLA, you should select the following things: - Who can view your SLA: Only agents or also customers on the customer portal - A time metric, which defines how and when time will be measured - A goal, which defines the target to be met - A calendar at which your working hours will be set

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