With the Insight feature in Jira Service Management, teams can track their assets, configuration items, and resources to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.
With Insight, IT teams can:
- Close service requests faster by linking customer assets directly to the issue.
- Minimize risk by understanding the downstream impact of changes.
- Add context to issues so they can troubleshoot and resolve major incidents at high velocity.
- Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems.
- Track assets to aid planning, audits, and compliance activities.