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Why to use SLAs in Jira?

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Why to use SLAs in Jira?
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With Jira Service Management, you can keep your team on track by setting goals for how quickly you manage customer issues. If these goals are set by your customer contracts, you might know them as Service Level Agreements, or SLAs. SLAs track the progress of things like: - Respond to all requests within 2 hours. - Resolve high-priority requests within 24 hours.

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