We introduce: The Atlassian tool OpsGenie

With Opsgenie, Atlassian provides the perfect tool for your IT to minimise and resolve disruptions 
Illustration Opsgenie

THE TOOL FOR TRANSPARENCY IN IT

What is OpsGenie?

OpsGenie is an incident management platform to run always-on services. OpsGenie offers the possibility to notify your team about failures around the clock. This ensures that incidents do not go undetected. In doing so, Opsgenie becomes a command centre for incident handling through over 200 integrations that link to monitoring, ticketing and other systems as sources of information. This centralised management creates visibility for your teams and all stakeholders during incident response.

As a certified Atlassian Solution Partner, we will support you in the implementation and use of OpsGenie with our experience and expertise in all questions and requirements. We show you why you should integrate OpsGenie in your company. Do you have incidents that are ignored for days despite high priority or simply not processed quickly enough? Is the notification of incidents not yet digitally regulated in your company?  Then OpsGenie is just right for you to give your company more connectivity internally. 

The most important features at a glance

Find out quickly which areas are affected by the incident and what the impact is. The status, severity and duration of the incident are displayed in real time in an automatically created ticket. In addition, it is possible to integrate various tools such as Slack or Statuspage.
Contact person
The Incident Manager and the responsible technical expert are listed in the ticket. Of course, it is also possible to assign rights to other people from the team to process or observe the incident.
Reporting and analysis function
The reporting and analysis function helps the company to better view and analyse the potential impact of the incident. Future incidents can be compared with these reports and better understood.
Customerchannel
In a customer channel, customers can create incidents directly and also monitor and track the status from there. This enables direct communication with the IT team. Status notifications can be displayed in the customer channel, so you are not flooded with multiple incident reports. The customer has the option to create incidents without registration. Optionally, we can send these customers a registration notification where you can ultimately register. Our entire solution is GDPR compliant according to the data protection laws of 25.05.2018.
Integration Chattools
By integrating a chat tool, such as Slack, into our solution, important incidents and relevant information can be exchanged in the channels.  

Endlessly long email chains were yesterday. With chat tools, it is possible to provide the channels with relevant information depending on the incident and to inform the channel members (teams). Should you decide to use a different chat tool, there would be no loss of functionality.

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