We introduce: The Atlassian tool Jira Service Management
Jira Service Management enables all teams, whether HR, Marketing, Sales or IT, to create a service desk
TOOL FOR SERVICE, PROJECT AND TASK MANAGEMENT
What is Jira Service Management?
Jira Service Management (formerly Jira Service Desk) is a web application for error management and problem handling. Jira provides a customer portal in which users are guided through one or more forms and can thus create a process. By connecting to a knowlegde base, frequently asked questions can be intercepted and answered without having to create a case. In addition, the customer portal can be expanded to include an AI chat.