Managed Hosting – Our service is your advantage

Cloud - Hosting or Local - Hosting – We are your specialist for all Atlassian instances and hosting solutions

In many ways, Atlassian Cloud products can mean carefree software operation.

For example no manual updates or complex setups are required. On the other hand, there are only limited service level agreements (SLAs). The use of your company-internal accesses (Single Sign-On, SSO) in the cloud can only be used for a surcharge and with the Atlassian Identity Manager via SAML. It is not possible, however, to control license access and take over existing user rights and user groups from an internal LDAP.

With regard to the EU General Data Protection Regulation (EU 2016/679), there are also considerable uncertainties and risks as to whether the cloud solutions meet the requirements of German and European data protection law. In view of the high penalties according to the terms of Article 83 of the EU's General Data Protection Regulation, which in the worst-case scenario are based on up to 4% of a company's total global annual turnover for the previous financial year, no risk should be taken in the event of legal uncertainty.

It is also important to point out that each provider of cloud apps stores and processes the data themselves. This means that each new app results in your data being dependent on yet another provider. In cases where a provider has a malfunction or suffers downtime, you won't be able to access your data.

Your specialist for carefree Atlassian software operation

The unrestricted and carefree use of Atlassian applications such as Confluence, HipChat or Jira is a challenge for any in-house IT department. The smooth operation of an Atlassian instance is usually not a core competence of in-house IT. The requirements for the Atlassian instances are often considerably higher than those of the Atlassian Cloud. Whether you want to run your Jira instance from your own premises on one of your company's servers or as managed hosting at our data center in Düsseldorf is unimportant - for our service it does not matter where the server is located. As an Atlassian Solution Partner, venITure offers you not only compliance with the highest security standards, but also the necessary application expertise and many years of experience.

Managed Hosting with the highest access and data security

Your safety and trust is our main concern. We ensure a protected handling of sensitive data and compliance with European and German data protection laws.

That's why all our managed hosting systems are secured and completely encrypted. You can also take advantage of our extensive experience for your own instances on your in-house servers. Only good encryption guarantees a high level of data protection and tamper-proof operation of server instances. Our managed hosting servers are located in data centers physically located in Germany (Düsseldorf) and are therefore subject to German and European data protection law. Access to your instance is only possible via a certified and encrypted web transfer (SSL), which you will be familiar with and appreciate from online banking. Even more security is provided by integrating your applications into your existing central user administration (Active Directory) and limiting access via VPN full tunnel access. You can also, of course, make use of our extensive experience when it comes to your own instances on your internal company servers.

If you choose managed hosting with venITure, your data security is guaranteed.

Backup & Disaster Recovery

A complete data protection strategy always requires a backup & disaster recovery strategy. In case of hardware failure or external attacks, the system can be completely restored within minutes. Our backup method is not only limited to the data from the database, but also backs up the complete operating system of the instances. If an unexpected failure occurs, disaster recovery has the highest priority. Arrange with us your required or desired guaranteed recovery time. We can also connect your backups to your existing Veeam- backup infrastructure.

Full access even with managed hosting

Do you also want complete access to your server instances and data even with managed hosting? We will, of course, also set up an SSH (Secure Shell) access to your instances. As a result, even with managed hosting, you have direct and secure access to the file systems of the instances.

Safely up-to-date

Our experienced support team will take care of all updates of your Atlassian products and Atlassian apps according to your licenses. When you combine our managed hosting service with our Atlassian license management, you are always up to date and on the safe side. Since updates can also contain errors, we always install updates on a test instance first. After this, you can also test these updates before we install them into your active instance.

Security patches for the servers' operating systems are of course regularly updated by us. This means that your server and the corresponding application are always up to date, also when it comes to security.

Monitoring 24/7

Our 24/7 monitoring system immediately detects anomalies and malfunctions in the system. With managed hosting, the permanent monitoring by our administrators gives you the peace of mind that all instances will run smoothly and if needed, maintenance can be initiated within seconds. Trained and certified administrators ensure fast problem solving in emergencies.

Availability without compromise

Redundant servers are available on request to ensure continuous operation. For particularly business-critical instances, we offer you the option of the automated replication of your instance at our second location. This protects your business-critical applications from the unlikely total failure of a complete data center and makes them available again within the shortest possible time. If no outage at all can be allowed, we recommend the data center versions of Jira and Confluence. With this version we can build a fail-safe infrastructure.

Migration

You can also benefit from our many years of experience when migrating from the Atlassian cloud, server or data center to your own or our managed hosting servers. Many successfully implemented migrations speak for themselves. For this, we of course provide you with a team and a dedicated personal contact person to perform the migration on your servers and then hand over the instance to you.

We will also be happy to migrate your existing instances with their corresponding data sets into our certified managed hosting.

With our Managed Hosting Services, you benefit from all the features and services you expect from a Managed Hosting Partner in Germany. Contact us now to learn more about our services including consulting and maintenance.

Our Basic Configuration - Standard Managed Hosting Services

With our standard managed hosting you get a fully configured and ready to use Atlassian Jira or Confluence instance. Electricity, maintenance and Internet traffic are included in the price as a flat rate.

We offer you all Atlassian Server products as a carefree package:

  • We take over the complete setup of servers and software
  • Take full advantage of Atlassian server products
  • Easy connection to SSO solution (LDAP and Active Directory)
  • We take over maintenance and updates of the software and servers
  • Optimized and secured server from our specialists

Contact us and we will extend our basic configuration according to your individual needs and requirements.

These support services are included in all venITure managed hosting packages:

  • Availability of the supervising system administrators on weekdays from 8 am to 8 pm by e-mail or telephone
  • Guaranteed response time during business hours: 3h
  • Advice on the adaptation of hosting packages (e. g. upgrade with increased number of visitors)
  • Restoring backups
  • 24/7 system and application monitoring
    • Notifications outside of business hours dealt with according to 'Best Effort'
  • Free emergency support in the event of server system or application failures (excluding errors caused by negligence on the part of the customer)
  • Free emergency support for the application running on the system. Services included:
    • Web/application server and application log file checking
    • Restarting of services required for the application (web and application servers) so that the application is available again

 

Get in touch

If you'd like to find out more about what we do, don't hesitate to contact us.