Jira Ops   Opsgenie

As a certified Atlassian Solution Partner we support you with our experience and knowledge regarding all questions and requirements during the introduction and use of Jira Ops + OpsGenie. 

Are incidents are getting ignored for days, despite their high priority or do you simply not process them quickly enough? Is the notification of incidents not digitally regulated?

For this Jira Ops + OpsGenie are the right tools to provide more connectivity within your company.

Jira Ops + OpsGenie is a sort of control centre for IT teams to better coordinate work in each incident.

Find out quickly which areas are affected by the incident and what the consequences are. The status, severity and duration of the incident are displayed in real time in an automatically created ticket.

In addition, it is possible to integrate various tools in "Jira Ops", such as "Slack", "OpsGenie" or "Statuspage".

"Slack" is a web-based instant messaging service for communication within workgroups. The communication in Slack takes place in so-called channels, which are organised in accordance to project, topic or team.

The tool "OpsGenie" also allows them to receive separate notifications on their mobile phone via SMS.

Statuspage is the #1 tool for status and incident information.

It helps customers and employees to stay up to date in the case of downtimes. All notifications and messages sent by "OpsGenie", "Slack" or "Statuspage" are documented in real time in the timeline.

Contact Person

The ticket will list the Incident Manager and the responsible technical expert. Of course, it is also possible to assign rights to other people in the team to edit or observe the incident.

Report and analysis function

The reporting and analysis function provides the company with a better opportunity to observe and analyse the possible effects of the incident. Future incidents can be compared and better understood with these reports. 

 

 

Our Solution - vOps

Are you overlooking incidents for days despite high priority or just not handling them fast enough? 

Is the notification of incidents not digitally managed yet? 

Then vOps is exactly what you need to provide connectivity within your company. It is a central point for your IT-Team to better manage and coordinate their work. We developed a solution that is based on JiraOps, but is available for Server and Data Center. Another special feature is that you can implement our solution in your computer centre. Not only as a server solution, but also as a data centre to ensure a high availability. It is also possible to integrate various tools into vOps, such as "Slack", "Mattermost" or "Opsgenie".  In addition a customer channel allows your customers to create incidents even without registration. 

 

Functions

  • Customer Channel - A central point of contact for customers to report incidents without registration.
  • Integration of Alerting Tools - Customer and user satisfaction is guaranteed by a prompt and professional handling of the incident. We provide company-specific automation systems which ensure that an incident is immediately assigned to the correct agent. 
  • Integration of chat tools - By integrating chat tools it is possible to pass on important messages and relevant information.
  • Reportings - Based on the reports, you can analyse and optimise your performance. This allows you to recognise your weaknesses and take appropiate measures to speed up the processing time for the next incident.
  • Security - Keep control of your data because vOps is not running on the cloud but on your own infrastructure.

 

Customer Channel

In a customer channel, customers can directly create incidents, monitor and track status. This provides a direct communication with the IT team. Status notifications can be displayed in the customer channel, preventing you from being flooded with multiple incident reports. Furthermore the customer has the ability to create incidents without registration. We also offer the option to send an email to these customers for registration. Our complete solution is GDPR conform according to the data protection laws of 25.05.2018.

Kundenkanal

 

Integration of Alerting Tools

Alerting tools are supporting solution systems that inform about incidents and help to resolve these. They are used to send alerts to operational staff when your IT systems show signs of errors. You can receive the alarms as SMS, call, email or push notification. This operation performance software can be used by teams of any size and type.

We connect your alerting tools with vOps. There is also the possibility to integrate tools into vOps such as, Opsgenie, "xMatters" and "PagerDuty". The integration of vOps with an alerting tool solves issues before they cause damage and helps your team to handle critical incidents efficiently.

ops jira

 

Integration Chattools

By integrating Slack into our solution, important incidents and related information can be exchanged across the channels.

Long e-mail chains belong to the past. With chat tools it is possible to notify the channels according to the incident to inform the channel members (teams). Should you prefer to use Mattermost, there would be no loss of functionality and it is also possible to integrate Mattermost.

 

 

integration slack

 

 

This is why we offer our own solution

Give your customer the ability to create incidents. Since our solution runs on your own data centres, you retain control over your data and it is not distributed to other continents. The biggest advantage of a server solution is the security aspect. You can determine your own firewall and proxy and configure it according to your specific requirements. Furthermore, we can configure our solution based on your individual needs.

 

Get in touch

If you'd like to find out more about what we do, don't hesitate to contact us.