Digital knowledge management with Confluence

Know-how is a company's most valuable resource. It is therefore important to manage this digitally and make it accessible throughout the company

Knowledge management, internationally known primarily as knowledge management, comprises the collection, transfer, storage and administration of knowledge and information within a company. With today's requirements, knowledge can hardly be managed centrally. Large companies in particular are often faced with the challenge of making information accessible to everyone and not losing employee knowledge. It is therefore important that employees can independently share their knowledge with one another. With the help of efficient knowledge management in the company, internal company processes can be mapped, controlled, planned and optimized as well as information shared, disseminated, expanded and, above all, used. Successful knowledge management is an important part of a learning organization and contributes significantly to the continuous improvement process. The intensification of the exchange of knowledge between employees promotes the ability of each individual to act. At the same time, the company can convert individual employee knowledge into collective company knowledge. An active knowledge culture also strengthens corporate management, reduces error rates, optimizes processes and strengthens communication. A central information and communication platform is essential for this. This helps employees to access information and to find quick solutions.

Confluence can be used as an intranet, information platform (Wiki) and even as a document management system. There is also the option of setting up Confluence as a quality management system or as a knowledge base for customer support. Confluence is designed to be adapted to special requirements. In general, Confluence as knowledge management software is characterized by the following aspects: