Atlassian training

E-learning that pays off: we'll turn you into an Atlassian expert

ATLASSIAN TRAININGS BY VENITURE

Learn how to work properly with Atlassian Tools

Easily acquire new Atlassian competencies now! With the right training, offers and tools, venITure turns you into an Atlassian expert. As a venITure customer, you will learn from our experts. We provide everyone with the knowledge they need to use Atlassian tools in the best possible way. With our training courses you acquire new know-how for your company or your personal growth.
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ATLASSIAN TRAININGS

Recommended trainings

Beginners
Advanced
Expert
Admin
Jira Software
Basic understanding of agile terminology and most common methods / access to Jira server or Jira cloud.

REQUIREMENTS

  • Basic understanding of agile terminology and most common methods
  • Access to Jira software (on-premise or cloud)

LEARNING OBJECTIVE

Assigning tasks and tracking project progress . In this course, venITure Academy shares its expertise as we guide you through the basics of using Jira software. We will show you how to organise your work and how your teams can work together in a hub. We also introduce you to different challenges and solutions so you can apply what you have learned in practice.

TOPICS

General
  • Structure of Jira
  • Explanation/definition of projects, issue types, priorities, components, versions, custom fields and subtasks
  • Getting to know Epics and Stories
  • Introduction to Jira navigation/search
  • Getting information about tasks: Watching, Sharing, @mention
  • Explanation/definition of a workflow
  • Introduction to SCRUM and Kanban
  • Sprint planning
Functions
  • Creating and editing tasks
  • Time recording
  • User Profile
Filter
  • Create custom filters and Jira Query Language (JQL)
  • Create, save, edit and share filters
  • Quick Search, Smart Queries
Dashboard
  • Design your own dashboard
Other
  • Keyboard Shortcuts

DURATION

1 Day
Jira Service Menagement
Basic understanding of ITSM (IT Service Management) / Access to Jira Service Management Server or Jira Service Management Cloud.

REQUIREMENTS

  • Basic understanding of ITSM (IT Service Management)
  • Access to Jira Service Management (on-premise or cloud)

LEARNING OBJECTIVE

Assigning tickets, tracking progress and reporting them. In this course, venITure Academy shares its expertise as we guide you through the basics of using Jira Service Management. We will show you how to organise your service portal and how your customers can submit their requests in a centralised location. We also introduce you to various challenges and solutions so that you can apply what you have learned in practice.

TOPICS

General
  • Definition of Jira Service Management
  • Roles and rights
  • Registration
  • Customer portal
  • Queues
  • Ticket maintenance
  • Communication internally and with the customer
  • Interaction with the knowledge base
  • SLAs
Functions
  • Create and edit tasks
  • Time recording
  • SLA
  • User profiles
Filter
  • Create your own filters and Jira Query Language (JQL)
  • Create, save, edit and share filters
  • Quick Search, Smart Queries
Dashboard
  • Design your own dashboard
Other
  • Keyboard Shortcuts

DURATION

1 Day
Confluence
Basic understanding of project documentation and collaborative working / access to Confluence server or Confluence cloud.

REQUIREMENTS

  • Basic understanding of project documentation and collaborative work
  • Access to Confluence (on-premise or cloud)

LEARNING OBJECTIVE

The creation of pages and sections for a wiki as well as for intranet functions are part of this training. In this course, venITure Academy shares their expertise as we guide you through the basics of using Confluence. We will show you how to organise your wiki / intranet and how your employees can collaboratively manage their information in a central location. In addition, we present various challenges and solutions so that you can apply what you have learned in practice.

TOPICS

General
  • Creation of areas and pages
  • Assigning permissions in the areas/pages
  • Design and structure of Confluence
  • Dashboard
  • Introduction to Confluence Navigation/Search
Profile
  • Settings (language, e-mail, ...)
  • Task list
  • Drafts
  • Network
Editor
  • Headlines & Paragraphs
  • Images/Media
  • Tables
  • Labels
  • Page layout
Social functions
  • Watch
  • Share
  • Follow
Macros
  • Attachments
  • Anchor
  • Extract
  • Tasks and task report
  • Code Block
  • Embedding and displaying documents (Word, Excel, PDF)
  • Expand
  • Info, Tip, Note, Warning
  • Table of Contents (TOC)
  • Page properties and page properties report
  • Status
  • Display sub-pages (Children Display)
  • Panel
Create and manage content
  • Save pages as PDF
  • Move pages, edit hierarchy
  • Copy pages
  • Delete pages
  • Page history: check changes

DURATION

1 Day
Jira Software
Advanced understanding of agile terminology and most common methods / access to Jira server or Jira cloud.

REQUIREMENTS

  • Advanced understanding of agile terminology and most common project management methodologies.
  • At least 1 year of user experience with Jira software or a beginner's training course completed at venITure.
  • Access to Jira software (on-premise or cloud)

LEARNING OBJECTIVE

This training builds on the basic understanding of Jira software that was taught in the module (Beginners Jira Software). Advanced functions are shown and explained, such as creating a project and global or project-related reporting. The functions shown are deepened with the help of illustrative exercises.

TOPICS

Board (SCRUM/Kanban) configurations
  • Board creation
  • Columns
  • Swim lanes
  • Quick filter
Create project
  • Projekt administration
  • Schemas
Project configuration
  • Activity types
  • Workflow
  • Priorities
  • Status
  • Resolutions
Reporting of project data

DURATION

1 Day
Jira Service Menagement
Advanced understanding of ITSM (IT Service Management) / Access to Jira Service Management Server or Jira Service Management Cloud.

REQUIREMENTS

  • Advanced understanding of ITSM (IT Service Management) and Jira Service Management.
  • At least 1 year of user experience with Jira Service Management or a beginner's training course completed at venITure.
  • Access to Jira Service Management (on-premise or cloud)

LEARNING OBJECTIVE

This training builds on the basic understanding of Jira Service Management that was taught in the module (Beginners Jira Service Management). Advanced functions are shown and explained, such as the creation of queues and the possible settings of SLAs. The training is geared towards agents who process customer requests. The functions shown are deepened with the help of illustrative exercises.

TOPICS

General
  • Roles and rights
  • Queues
  • Ticket maintenance
  • Templates
  • Communication
  • Knowledge base maintenance
  • SLAs
  • Creating tickets in the customer portal
  • Creating a customer account
  • Explanation of the customer view

DURATION

1 Day
Confluence
Advanced understanding of project documentation and collaborative working / access to Confluence server or Confluence cloud.

REQUIREMENTS

  • Advanced understanding of project documentation and collaborative working and Confluence.
  • At least 1 year of user experience with Confluence or a beginner's training course completed at venITure.
  • Access to Confluence (on-premise or cloud)

LEARNING OBJECTIVE

Creating areas for several departments to work collaboratively and with defined restrictions.

This training builds on the basic understanding of Confluence that was taught in the module (Beginners Confluence). Advanced functions are shown and explained, such as creating area templates and setting up the design of a space. The functions shown are deepened with the help of illustrative exercises.

TOPICS

Area-
  • Design
  • Colour scheme
  • Layout
  • HTML
Templates and blueprints
  • Area templates
  • Area Blueprints
Create and manage content
  • Restore deleted pages
Configuration and system administration

DURATION

1 Day
Jira Software
Deep understanding of agile terminology and most common methods / access to Jira server or Jira cloud.

REQUIREMENTS

  • Deep understanding of the possibilities offered by Jira software
  • At least 2.5 years of user experience with Jira software or advanced training completed with venITure
  • Access to Jira server or Jira cloud

LEARNING OBJECTIVE

Configuring Jira software at system level to automate workflows and generate custom reports and optimise system performance.

TOPICS

Application and configuration of automations for triggering events.
Authorisations (project-related)
  • Users
  • Groups
  • Roles
  • Setting up the authorisation structure
  • Import und export

DURATION

1 Day
Jira Service Menagement
Deep understanding of ITSM (IT Service Management) / Access to Jira Service Management Server or Jira Service Management Cloud.

REQUIREMENTS

  • Deep understanding of ITSM (IT Service Management) and Jira Service Management.
  • At least 2.5 years of user experience with Jira Service Management or advanced training completed with venITure
  • Access to Jira Service Management server or Jira Service Management cloud

LEARNING OBJECTIVE

Configuring Jira software at system level to automate workflows and generate custom reports and optimise system performance.

TOPICS

Application and configuration of automations to trigger events.
  • Creation of a customised customer portal
  • Create automation
  • Create and manage clients and organisations

DURATION

1 Day
Confluence
Deep understanding of project documentation and collaborative working / access to Confluence server or Confluence cloud.

REQUIREMENTS

  • Deep understanding of project documentation and collaborative working.
  • At least 2.5 years of user experience with Confluence or an advanced training course completed at venITure
  • Access to Confluence server or Confluence cloud

LEARNING OBJECTIVE

Creation of areas and templates for multiple areas for collaborative working and with defined restrictions.

TOPICS

Permissions
  • Global permissions
  • Area-specific permissions
Area-specific administration
Templates and Blueprints
  • Global templates
  • Global Blueprint
Configuration and system administration

DURATION

1 Day
Jira Software
In-depth understanding of agile terminology and the most common methods / access to Jira server or Jira cloud.

REQUIREMENTS

  • In-depth understanding of the possibilities offered by Jira software
  • Access to Jira server or Jira cloud

LEARNING OBJECTIVE

Configuring Jira software at system level to automate workflows and generate custom reports and optimise system performance.

TOPICS

  • General system settings
  • User administration
  • Create projects (issue types, schemes, workflows, screens, fields etc.)
  • Roles & permissions
  • Notifications
  • Licences
  • App management
  • Schemas vs. global settings
  • Board management
  • External communication
  • Connection to other systems
  • Import and export
  • Atlassian Access ONLY for Cloud
  • Global design of the instance

DURATION

1 Day
Jira Service Menagement
In-depth understanding of ITSM (IT Service Management) / access to Jira Service Management Server or Jira Service Management Cloud.

REQUIREMENTS

  • Deep understanding of ITSM (IT Service Management) and Jira Service Management
  • Access to Jira Service Management Server or Jira Service Management Cloud

LEARNING OBJECTIVE

Configuring Jira software at system level to automate workflows and generate custom reports and optimise system performance.

TOPICS

Application and configuration of automations for triggering events.
  • General system settings
  • User administration (roles & permissions)
  • Create and edit projects (issue types, schemes, workflows, screens, fields, etc.)
  • Notifications
  • App management
  • Log files
  • Schemas vs. global settings
  • Board management
  • External communication
  • Import and export  

DURATION

1 Day
Confluence
In-depth understanding of project documentation and collaborative work / access to Confluence server or Confluence cloud.

REQUIREMENTS

  • Deep understanding of project documentation and collaborative work
  • Access to Confluence server or Confluence cloud

LEARNING OBJECTIVE

Creation of areas and templates for multiple areas for collaborative working and with defined restrictions.

TOPICS

  • Introduction and overview
  • Global authorisations and authorisation concept
  • Working with macros and apps
  • Using and modifying drafts and templates
  • Using advanced content tools
  • Configuring scopes and global settings
  • Atlassian Access ONLY for Cloud
  • Global design of the instance

DURATION

1 Day

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